If it is a batch problem (more than 10 pcs), the customer is required to send back the problem sample, which is convenient for the internal analysis of the company. The QC department will call the technical department, the production department and the marketing department to conduct a meeting evaluation, determine the maintenance plan, and statistics on the adverse phenomena. Improvement measures for abnormal phenomena, completion date, etc.
The QC department arranges inspector to check the refunded products, and the assembly staff cooperate with the unpacking. The inspector check out the problem product and make Identification & statistics.
The PE engineer of the QC department will give a maintenance plan based on the statistics of the problem product, analyze the reasons, and formulate follow-up preventive improvement measures to prevent the similar phenomenon from happening again.
Considering the real situation for customs clearance and freight cost in foreign markets, we will provide corresponding accessories to customers according to the problems, and provide corresponding maintenance method videos to customers for reference. During the maintenance period, the accessories are free and the courier costs are paid by our company.We will charge a reasonable accessory fee after the repair period is exceeded.Customer complaints must be completed within 3 working days. If the customer has special event requirements, priority should be met.