If you have a Yale lock, this Yale lock troubleshooting guide might help you. In today’s guide, I will not answer about Yale lock troubleshooting and how to fix it. Whether you want to know definitions, the benefits of choosing a Yale lock, or common troubleshooting for Yale locks, you can find everything here. Read on to learn more.

Contents hide
1. Why choose Yale Lock
2. How to unlock the Yale lock
3. How to use the Yale lock
4. Yale lock common troubleshooting
5. How to maintain the Yale lock
6. Conclusion

1. Why choose Yale Lock

There are many brands of door locks on the market, so why choose Yale locks? Let’s take a deeper look at the advantages of choosing a Yale lock.

  • Long history: Yale Electronic Lock is one of the oldest international brands in the world and one of the most prestigious brands in the lock industry. The most important thing in making locks is experience, and Yale Locks do their part in this regard. With a history of 180 years, Yale Lock has accumulated a lot of experience, and it keeps up with the pace of the times, constantly innovating and improving its locks. As a result, Yale has become a leader in the industry respected by customers and competitors.
  • Convenience: The reason why contemporary people choose smart locks is that it is more convenient than traditional door locks. The Yale smart lock allows you to achieve keyless entry so that you only need to bring your phone when you go out. Families with children will find this very convenient.
  • Remote control: In the era of the Internet of Everything, Yale will not miss the “Internet +”. The emergence of the Internet and Bluetooth has enabled Yale locks to be remotely controlled. This means you can control the closing and opening of the Bluetooth door lock and Wi-Fi door lock from a distance.
  • Access Codes: Temporary access codes for transient visitors are another highlight of Yale Locks. As a rental property, this not only saves time and cost for the homeowner but also makes tenants feel more relaxed.
  • Fashionable design: Although the Yale lock has a long history, it also keeps pace with fashion. Its high-end and high-grade product design, combined with the excellent use of touch, has made Yale Lock achieve what it is today.
  • High security: Yale Lock has a built-in security system. It will sound an alarm to remind you when someone tries to break the lock and enter the house.
  • Multiple unlocking methods: Yale lock supports 5 unlocking methods, besides the most commonly used fingerprint, it also supports Bluetooth, password, card and key, and the Yale Access app. It can be opened easily even by the elderly and children.

Yale Lock Troubleshooting

2. How to unlock the Yale lock

Yale smart lock adopts advanced FPS semiconductor living fingerprint identification technology and an anti-fingerprint touch screen, which is more sensitive and at the same time, truly achieves zero residual fingerprints, effectively prevents fingerprint copying, and easily rejects fake fingerprints.

In addition, the lock body of the Yale lock is made of aviation-grade zinc alloy, which perfectly demonstrates the two contradictory characteristics of firmness, hardness, and lightness. Compared with the materials used in mainstream locks, it is more resistant to corrosion and impact. The lock body is made of 304 stainless steel, which has higher strength and corrosion resistance, greatly extending the durability of the lock.

There are cash cards, fingerprints, passwords, Bluetooth, and even remote unlocking, as well as a traditional key unlocking that retains a sense of ceremony. This is how careful Yale locks are.

How to unlock the Yale lock

3. How to use the Yale lock

Below are the steps on how to use a Yale lock.

1) How to change the password of the Yale lock

  1. Enter the management page, press the “Registration” button
  2. Then find “User Management” on the panel according to the voice prompt
  3. Find “Password Management” in “User Management”
  4. Enter the administrative password (the factory password of the Yale lock is 123456)
  5. Enter the new password you want to modify according to the voice prompt, and then click OK

Please note: the use password of Yale Lock is different from the management password, and the user password can be changed at any time as long as you enter the house. However managing passwords involves setting various functions and passwords, which is very important. So we suggest that you write down the set management password.

2) How to set the fingerprint of the Yale lock

  1. Enter the Yale’s fingerprint door lock management page, click the “Registration” button
  2. According to the voice prompt, enter the management password (the initial management password is “123456”)
  3. Enter the fingerprint number you want to enter, such as “0001” (fingerprint number is generally 4 digits)
  4. Press the fingerprint on the reader according to the voice prompt, repeat three times

3) How do I reset my Yale door lock combination without a master combination?

  1. Remove the mounting plate, exposing the reset button
  2. Hold down the reset button while inserting the battery
  3. Continue to hold the reset button until the light turns red and reads “Wait, delete all settings”
  4. Release the reset button

How do I reset my Yale door lock

4. Yale lock common troubleshooting

However, even Yale locks can malfunction during use. Let’s take a look at the problems that Yale locks may encounter during use.

1) A glitch in the Yale Access application

The following are questions about the Yale Access application.

#1. Why can’t I reset the lock using the Yale Access app?

In addition to the reset button on the door lock to reset the door lock, the Yale Access app can also reset the door lock. If you can’t reset it, it may be because you don’t have access to the door lock. We recommend that you try again as follows:

Open your Yale app and go to the screen where you operate the lock.

  • On the icon menu select the settings gear icon
  • Select factory reset
  • Select reset lock

#2. The Yale Access app not working

  1. Check the mobile phone running space, please clean up the unused space in time.
  2. Check for an internet connection.
  3. Check for version updates.

#3. Why can’t I access my lock remotely?

  1. First, remote access to the door lock requires a Wi-Fi bridge, such as the Yale Bridge. The Yale Wi-Fi Bridge communicates with the Yale Access server to allow remote access to the Yale Access smart lock when you are not within Bluetooth range.
  2. Check to see if the phone is connected to the door lock.
  3. Check for updated apps.

#4. Apple Watch and Yale Access are not compatible

  1. CHECK IDENTITY: PLEASE NOTE: Yale Access for Apple Watch is only available for the lock owner. If your Apple Watch says there are no locks available, contact your administrator to see if you are one of the lock administrators.
  2. Reset Account: If you are unsure whether you are one of the administrators, it is recommended that you reset your account and password. Update the password in the personal settings of the application.
  3. Reinstall Yale Access: Uninstall Yale Access from your iPhone, then reinstall it. Finally, make sure you can see Yale Access on your Apple Watch.
  4. Restart Apple Watch: After performing the above steps, please press and hold the flat button on the right side of the watch to restart the watch.

Apple Watch and Yale Access are not compatible

#5. Why is there no device in my application?

If you suddenly find that your door lock device does not exist in your application, it may be caused by the following reasons:

  1. The door lock administrator has deleted you, please contact the administrator to confirm.
  2. The door lock system has been reset. After the door lock system is reset, you need to complete the setup process in the App again.

2) Problems with Yale door locks

Here’s a question about the Yale lock itself.

#1. Why is my Yale lock not working?

The Yale lock may suddenly fail to work during use, here are some troubleshooting suggestions:

  1. Check the battery: Check whether the battery in the battery compartment is fully charged; check whether the battery is installed in the correct direction.
  2. Check the connection: Check whether the door lock has been connected via a Bluetooth device on the app, or check whether the door lock is connected to the Internet.
  3. Check hardware: Check whether the hardware facilities of the door lock are damaged. Please replace it as soon as possible if it is damaged.

#2. Why does my lock keep flashing red?

One day, you suddenly find that your Yale door lock keeps flashing red. Don’t worry, this means you need to replace the batteries in your door lock. Note that the Yale Smart Lock requires four AA alkaline batteries.

#3. Why can’t the APP be unlocked, but can be opened manually?

  1. Check whether the door lock is connected to the mobile phone through Bluetooth.
  2. Check that the screws on the mounting plate are not over-tightened. Sometimes, the screws on the mounting plate are tightened too tightly, which will cause the door lock to not pop open automatically so the APP cannot open the door lock. After removing the lock from the door, loosen the screws so that the mounting plate can be swung left and right.

#4. What should I do if the Yale door lock cannot be opened?

There are generally several reasons why the Yale door lock cannot be opened.

  1. Entering the wrong password multiple times in a row: As we all know, Yale Lock has a built-in security system. If the password and fingerprint are entered incorrectly for more than 3 times, the smart lock will enter the locked state. When this happens, it will take you 3-5 minutes before you enter the correct password to unlock it.
  2. The battery power is low. If the battery power is low, the door lock cannot be opened normally.
  3. Incorrect installation: The failure to open the door lock may also be due to incorrect installation, resulting in the failure of the components to work together properly.
  4. The display has an error and cannot display the current status: Generally, you cannot solve this problem, and you need to contact professional maintenance personnel for repair.

Yale door lock cannot be opened

5. How to maintain the Yale lock

The following are some things you should pay attention to in the daily maintenance of Yale locks.

1) Do not use lubricants casually

In our understanding, when the lock cylinder is difficult to turn, squeezing some lubricating oil in the door lock can solve the problem. However, because oil is easy to stick to dust. If it is used for a long time, dust will accumulate in the keyhole and form greasy, which will make the door lock more prone to failure. The correct solution is to make some pencil crumbs or some candle crumbs, blow them into the lock cylinder through a thin tube, and then insert the key and roll it several times repeatedly, which can alleviate the inconvenience of unlocking.

2) Do not forcefully twist the key to open the door

If the key turns inflexibly, please do not turn the key hard to avoid breaking the key. The correct solution is to check the cause first. Loose leaves may cause the door leaf to sink. Fasten the loose leaf with screws. If the door frame is deformed or repaired, it cannot be recovered. Start from the door frame and expand the bolt accordingly. In this way, the door lock can return to normal and smooth opening and closing.

3) Regularly check the door lock

Checking your door lock regularly includes checking the battery, checking the hardware, and checking the internet connection. Avoid potential failures.

4) Regularly clean the door lock

The door lock will accumulate dust after a long time of use. The best way is to clean the door lock regularly to ensure smooth operation of the door lock.

How to maintain the Yale lock

6. Conclusion

This Yale lock troubleshooting guide summarizes the problems that Yale locks may encounter in daily use, and I hope it can help you. When you encounter a problem that cannot be solved, please contact a professional for repair. Or you can also contact iLockey, we will give you some suggestions.