A Schlage lock is one of the common lock brands in our lives, It is used in various fields, including house locks, apartment locks, Airbnb locks, and office locks. Today we will discuss in detail the common faults of Schlage lock and their solutions. All your questions about Schlage locks are answered in today’s guide. Whether you want to know why you should choose a Schlage lock or troubleshoot common Schlage lock faults, you can find everything here. Read on to learn more.

Contents hide
1. Why choose the Schlage lock
2. Part of the Schlage lock
3. How to use the Schlage Sense lock
4. Schlage lock troubleshooting guide
5. How to maintain the Schlage lock
6. Schlage lock customer service support
7. Conclusion

1. Why choose the Schlage lock

Founded in 1920, the Schlage brand is a large-scale industrialized lock-making company in the United States. Today, the Schlage brand is a household name and a driving force in the clockmaking industry in North America. The company’s products, from door closers and escape devices to electronic access control systems and labor productivity systems, provide multi-angle security protection.

  • Convenience: The Schlage lock requires only four AA batteries to run. The key is that no key is needed, a four-digit combination or a smartphone can be used to open the lock.
  • Smart: The Schlage smart door lock is so smart that it offers a variety of customization options, with more than 30 ways to control when and who opens the door.
  • Security: Built-in security system. Plus, it comes with strong 1-inch zinc bolts that are larger than any on the market. This effectively protects against kicks, sledgehammers, and impact-like attacks. Also included inside the bolt is a hardened steel pin that rotates with the sawing attack so it cannot be cut through.
  • Simple installation: Schlage lock has achieved the situation that no professional installers are required to come to install it. Only need a screwdriver, professional snap, and support technology that can easily bolt to the door. This way, you don’t even need to use your hands during installation.
  • Stylish Shape: Available in a variety of finishes, innovations in the lock body give deadbolts a new level of strength and security.
  • Compatibility: In addition to being compatible with Alexa, smart things, etc., the Schlage lock is also compatible with Apple HomeKit, which means you can unlock the door with your voice through Siri.
  • REMOTE ACCESS: Use the Schlage Home app to remotely check the lock’s status and operate it. You can also set up notifications so you know when your access code is used. This means you can track who has been to the house and when even when you are away.

Schlage Lock

2. Part of the Schlage lock

The Schlage lock is divided into the following parts:

  • Inside Schlage Button: As the name suggests, the inside Schlage button is located inside the door and it is used to turn off the alarm. However, it cannot lock or unlock the door.
  • Outer Schlage Button: Conversely, the Outer Schlage Button is located on the outside of the door. By pressing it, the door lock can be locked or the touch screen used to illuminate the lock is used to enter the code to open the door.
  • Knob: The knob is located on the inside of the door and is used to manually lock and unlock from the inside.
  • Touch screen: The touch screen is installed outside the door, on the surface of the door lock. It usually doesn’t light up until someone touches it. It is used to enter the password to unlock the door.
  • Lock cylinder: The lock cylinder is the hole that is inserted into the physical key to open the door in an emergency.
  • Deadbolt: The key to locking the door lock, automatically extends and retracts when the access code is correct. It can also be extended and retracted manually via a knob inside the door.
  • Alarm horn: When a dangerous situation occurs, an alarm will sound, and the alarm can be selected and set in the APP.

1) Schlage button signal

The Schlage button will flash different colors of lights in different situations, the following is the interpretation of the different colors of lights:

  • Green: The correct user code has been entered and the programming process is complete.
  • Red: Wrong user code entered; programming error; low battery.
  • Orange: The lock is in programming mode.

Part of the Schlage lock

3. How to use the Schlage Sense lock

The following is an introduction to how to use the Schlage lock, including how to reset, set, and delete the Schlage lock, etc.

1) How to reset the Schlage Sense lock

If you forget your access code, you can perform a factory reset, which will return the lock to the default code and allow you to reset it again with a new code.

  1. Disconnect the power.
  2. Press the Schlage button.
  3. Continue to press the Schlage button and install the battery.
  4. Hold the Schlage button until it lights green and the lock beeps.
  5. Enter the default user code.
  6. If the reset is successful, the door lock will have a self-check process (the door bolt will automatically extend and retract to judge left and right) until the door bolt stops moving. The lock is considered to be restored to its original state.

PLEASE NOTE: Locate the default code sticker on the lock before attempting the Factory Reset (FDR) procedure. Deleted codes cannot be restored! This will clear all stored information! Even the customer service hotline can’t help you retrieve the default password!

2) How to add a user access code

If you want to grant access to other members of your family, you can add an access code to the door lock.

  1. Press the Schlage button.
  2. Enter the administrator password.
  3. Press the buttons “1” and “√” after the input is successful.
  4. Enter a new password (4-8 digits)
  5. Enter the new password again, if there are two beeps, it means the operation is successful.

3) How to delete the user access code

  1. Press the Schlage button.
  2. Enter the administrator password.
  3. Press the buttons “2” and “√” after the input is successful.
  4. Enter the password you want to delete and press the button “√”.
  5. Enter the password you want to delete again. If there are two beeps, the operation is successful.

4) How to modify the administrator password

  1. Press the Schlage button.
  2. Enter the administrator password.
  3. Press the buttons “3” and “√” after the input is successful.
  4. Enter a new administrator password.
  5. Enter the new administrator password again. After the operation is successful, the green light will flash twice and beep twice.

5) How to enable or disable the beep

  1. Press the Schlage button.
  2. Enter the administrator password.
  3. Press buttons “5” and “√” after successful input.
  4. If the beep is enabled, the green light will blink 1 time and beep; if it is off, the light will blink green twice and beep twice.

reset the Schlage Sense lock

4. Schlage lock troubleshooting guide

The following are common Schlage lock faults and solutions organized by iLockey for you.

1) Why is my Schlage Lock not working?

The most common cause of this issue is a low or old battery, which should be the first reason you should troubleshoot. There may, however, be other causes as well:

  • Hardware damage: If your door lock is maliciously opened or hit by thieves, it will cause hardware damage and cause it to fail to work properly.
  • Connection failure: The Internet or wireless network connection is also a key to whether the door lock works properly.
  • Wrong input code: Check whether the code you entered is correct or whether the fingerprint input is incomplete when the door lock cannot be opened.
  • Resetting the door lock: If you can’t pinpoint the cause, you can reset the door lock, which may be the fastest way you can solve the problem.

2) What if I forgot my administrator password?

The administrator password is very important for the door lock, adding and deleting user access codes requires the administrator password. We recommend that you record the administrator password in case you forget it. If you forget the administrator password, you may
find it on the first page of the Owner’s Manual or on the label on the back of the lock panel assembly for the record. Another way is to reset the door lock to factory settings.

3) Unable to add a new password

If you’re unable to add a new password, there may be several reasons:

  1. Button “1” not pressed: If the yellow light is flashing, you have entered the programming menu without pressing button “1”. The solution is to return to the first step to reset.
  2. Password is full: The number of access codes supported by your door lock has reached the upper limit. If you need to add a new code, you must delete a previous code.
  3. Inconsistent passwords: The password you entered for the first time is inconsistent with the password you confirmed for the second time.
  4. Same password: The new password you enter is consistent with the first 4~6 digits of the existing password.

add a new password

4) Unable to remove password

  1. Setting process error: the password cannot be deleted may be because you have not followed the setting process in the user manual, it is recommended that you follow the steps to set it again.
  2. Wrong password entered: The password entered for deletion does not match the password in the system.
  3. Inconsistent passwords: The passwords entered for the first time are inconsistent with the passwords entered for the second time.

5) Unable to modify the administrator password

  1. Setting steps are wrong: the administrator password cannot be changed. It may be because you have not followed the setting process in the user manual. It is recommended that you follow the steps to set it up again.
  2. Inconsistent passwords: The passwords entered for the first time are inconsistent with the passwords confirmed for the second time.
  3. Same password: The newly set administrator password is consistent with the first 4-6 digits of the previous administrator password.

6) The keyboard does not light up

There may be several reasons for the door lock keypad not being illuminated:

  1. Insufficient battery power: When the battery power is low, it cannot support the keyboard light.
  2. The battery is installed in the wrong direction: If the battery is installed in the wrong direction, the keyboard will not light up. Even the door lock didn’t work properly.
  3. Line connection: If the connection line between the front panel and the rear panel of the door lock is not plugged in properly, the keypad will not light up.

7) The door bolt works suddenly abnormal

If your deadbolt was working fine before, but suddenly it doesn’t, there are several possible causes:

  1. Deadbolt accumulation of dust: If dust enters the deadbolt and has not been cleaned for a long time, it will cause clogging. The best way to do this is to clean the locks regularly with mild detergent and water.
  2. The locking piece is worn: the locking piece may be worn, turn over the locking piece and install it to continue to use.

8) My thumb turn doesn’t work on the keypad lock

There are three possible reasons why the thumb turn mechanism does not work on the keypad lock:

  1. Dead battery: If the green light doesn’t flash after you enter the correct code on the keypad, the battery needs to be replaced.
  2. Not aligned with the plastic cam: Verify that the post on the back of the thumb knob is properly seated in the cam on the base plate. Each piece has matching flat points and should line up.
  3. Broken Wires: Remove the thumb turn assembly and verify that there are no visible broken wires. If a wire breaks, the part needs to be replaced.

9) The app works, but the keyboard doesn’t work

  1. Check Power: Check to see if the battery is dead or damaged.
  2. Check internal wiring connections: Always check the internal wiring running through the door to ensure the wires have not become disconnected from internal components. If it still appears to be connected, disconnect/reconnect the wire.
  3. Factory reset: If you can’t find the exact reason, please try to reset the door lock to factory settings.

Check That Your Lock Is Correctly Installed

5. How to maintain the Schlage lock

Of course, the key to maintaining the long life of Schlage locks is inseparable from the maintenance of the locks. Here are some suggestions for the maintenance of Schlage locks.

  1. Ensure that the lock cylinder is sufficiently lubricated: As one of the most important mechanical structures of a fingerprint lock, the lock cylinder cannot ignore maintenance. When you find that the lock cylinder is not very flexible or cannot maintain the correct position, you should add lubricating oil to the lock cylinder in time. However, don’t add too much lubricating oil, just appropriate.
  2. Regularly check and replace the battery: The smart door lock will generally sound an alarm when the battery is too low. When you hear the alarm, you should replace the new battery in time.
  3. Do not hang heavy objects from the doorknob: The handle is also an important part of a lock. It is best not to hang anything on the door handle, so as not to press the handle for a long time and destroy the balance of the handle. As a result, the spring in the handle is stretched, and the handle naturally sags.
  4. Ensure the cleanliness of the lock body: especially the fingerprint smart lock, If it is not cleaned for a long time, there will be dirt on the surface, which may affect normal use. It is recommended to test every 3-6 months on average and deal with any abnormalities in time. When loose and out-of-adjust parts are found, fasten and adjust them in time, and preventive replacement of some vulnerable parts.

6. Schlage lock customer service support

When you encounter a problem that cannot be solved, we recommend that you contact Schlage professionals for support to keep your door lock functioning properly, The relevant contact information is below.

Schlage Residence (USA)

  • Products suitable for installation on single-family dwellings
  • Phone: 888-805-9837
  • Business hours:
    • Monday – Friday: 8:00 am – 7:00 pm (Eastern Time)
    • Saturday: 9:00 am to 4:30 pm (ET)

Schrager Business (USA)

  • Products suitable for installation in institutional, retail, or medical buildings
  • Phone: 877-671-7011
  • Business hours:
      • Monday – Friday: 9:00 am – 7:00 pm (Eastern Time)

Customer Service for Buying Residential and Commercial Products in Canada

  • Phone: 800-900-4734
  • Business hours:
    • Monday – Friday: 8:00 am – 5:30 pm (Eastern Time)

Email: consumerschlage@allegion.com

Schlage lock

7. Conclusion

This guide sorts out the faults you may encounter in the process of using Schlage lock, but the summary is not comprehensive. If you encounter a very difficult problem, please contact a professional for help, or contact iLockey, and we will also advise you.